

Our Installation and Performance articles cover: For immediate notification about issues or planned events, click Subscribe to Updates in the upper right of the status page. To stay on top of critical issues, service outages, and planned maintenance for SketchUp products or related services please see the SketchUp Status page. The SketchUp operations team monitors the status of our online services 24 hours a day, 7 days a week. If you need support in another language or timezone, please explore our network of global SketchUp partners.

Please visit our Customer Support Center for contact options. For more information see our End of Support Policy.įor support in English, our Customer Support team is here to help you Monday - Friday, from 1 a.m. Fixed artifacts for Presto MC when rendering materials with a Coating layer.Tip: SketchUp's Support Team provides support for users with a current SketchUp subscription plan or those with a Classic License using a supported version of SketchUp.Fixed crash with Presto MC when using instanced area emitters.Fixed Gamma correction for the Edge Ramp procedural.Network Rendering: Fixed black commits from nodes when the Shadow and SSS channels are enabled.Network Rendering: Fixed wrong texture positioning in network rendering.Applying now roughness linearization before micro roughness.Fixed banding artifacts in the shadow channel.

Fixed visual artifacts for scenes with more than two lights (dark squares).Environment: Sun’s soft shadow can be fully controlled now even when Manual Sun is disabled.Option to turn off warm-up phase in Preferences/Advanced.Texture properties follow material editor even when it is docked in the main window.EXR output settings are kept between sessions now.Thea Browser: When importing Thea material it is done as a single operation with single “undo” step.Fixed visibility of an inherited invisible Emitter.Fixed section plane position if it is parallel to one of axes.External Model (FBX, mod.thea) materials can be edited back again.LUT or CRF files can be used with Filmic now.macOS 10.14 and above: Fixed the User Interface refresh issue.Batch Render: The raw image will be saved instead of the denoised one in case OptiX fails to deliver the output image.Glare is temporarily disabled while rendering for performance reasons and applied when stopped.Added message next to the resolution text when OptiX fails.We are happy to announce that we have released a new version of Thea for SketchUp (2.2.972.1867) that is fully compatible with the new SketchUp 2020.
